MTN NIGERIA! Technical Systems Support Engineer
MTN NIGERIA CAREERS
Division
Network Group
Core purpose of the Job
Responsible for the administration of In-House and Vendor supplied applications and the maintenance, support and upgrades thereof. Involved in the investigation and analysis of user problems and application bugs with subsequent problem resolution and technical testing of patches. The job also requires responsibility of the security of data and the technical architecture in which the applications are hosted.
Education
- BSc – Computer Science or related field from a reputable institution or
- IT Certifications
Experience
- Application administration within the Telecommunications sector
- Technical architecture of applications including
- Hardware dependency and
- Data models
- Oracle PL/SQL Proficiency and relational database
- Knowledge of BSS/ MSS Architecture
- Technical report writing experience & Excel
- Basic XML & UNIX
- Basic knowledge of IIS Internet Information
Training
- Formal training in application architecture principles, technology architecture and systems integration.
- Specific training on functional business processes
- User security training
Job Summary
- A sound understanding of the existing software applications and interfaces
- Adhere to all TSS Policies and Standards
- Administration of user security and access levels
- Monitor application performance and interact with technical teams to resolve performance issues
- SLA compliance with regards to user support (quick turnaround times on logged calls)
- Setup and execute technical test plans for application changes, new deployment and upgrades
- Keep all application documentation updated at all times
- Construct a proactive maintenance cycle per application
- Reconcile data flow via application interfaces i.e. MAPS data from network systems and planning data
- Keep abreast of business process changes and communicate these to team members
- Programming skills:
- PL/SQL and standard SQL
- Administration functions
- User security
- Application monitoring
- Specific application functionalities
Job Conditions
- Normal open office planning
- Work within a multicultural, diverse and dynamic start-up environment.
- Projects and constraints may require overtime and weekend work
Note: Multiple applications are not allowed.
Application closing date is 22nd of June, 2017. Click here to apply https://e-recruiter.ng/vacancy/details/6357
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